payment partnership policy

At The Office Event, LLC, we value clear expectations, professional communication, and transparent payment practices. This Payment & Partnership Policy explains how payments, billing, project fees, cancellations, and partnership-related services are handled.

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Last Updated: June 1, 2026

 

Accepted Payment Methods

The Office Event, LLC may accept payments through approved payment methods, including major credit cards, debit cards, bank transfers, Zelle, and secure online payment platforms.

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Accepted payment methods may vary based on the project, invoice, service agreement, or payment processor used.

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Payment Terms

Payment terms will be listed in the applicable invoice, proposal, service agreement, booking confirmation, or project agreement.

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Unless otherwise stated in writing:

• Consultation fees are due at the time of booking.

• One-time services may require full payment before work begins.

• Custom projects may require a deposit before work begins.

• Remaining balances must be paid according to the approved payment schedule.

• Event-related services may require deposits, milestone payments, and final payment before the event date.

 

Work may not begin until the required payment, deposit, signed agreement, and requested client materials have been received.

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Deposits and Retainers

Deposits and retainers reserve time, planning capacity, and project resources for the client.

Unless otherwise stated in writing, deposits, retainers, consultation fees, and payments for services already rendered are non-refundable.

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If a project is canceled, paused, or delayed by the client, the client remains responsible for payment for work completed, time reserved, approved expenses, vendor commitments, and any non-refundable costs incurred before cancellation.

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Invoices and Late Payments

Invoices must be paid by the due date listed on the invoice.

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Late payments may result in paused work, delayed deliverables, postponed timelines, or cancellation of services.

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The Office Event, LLC reserves the right to apply late fees where permitted by law and as stated in the invoice or agreement.

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If payment is not received within the stated payment period, services may be suspended until the account is brought current.

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Project Scope and Additional Fees

Each service is based on the scope, deliverables, timeline, and responsibilities outlined in the client’s proposal, invoice, or service agreement.

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Requests outside the approved project scope may require an additional quote, updated agreement, or separate invoice.

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Additional fees may apply for:

• Rush requests

• Last-minute changes

• Expanded deliverables

• Additional revisions

• Added meetings or consultations

• Extended event support

• Travel or mileage

• Vendor-related expenses

• Printing, materials, rentals, or third-party costs

• Platform, software, or processing fees

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Cancellations and Rescheduling

Cancellation and rescheduling requests must be submitted in writing.

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Consultations may be rescheduled based on availability. Missed appointments, no-shows, or late cancellations may result in forfeiture of the consultation fee.

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For client projects, cancellation terms depend on the project type, timeline, work completed, and expenses already incurred.

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Event-related cancellations may also be subject to venue, vendor, rental, catering, or third-party cancellation policies.

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Refund Policy

Due to the nature of strategy, event planning, communications, marketing, branding, and creative service work, payments are generally non-refundable once work has begun or time has been reserved.

Refund eligibility, if any, will be determined based on the project agreement, work completed, timeline, and expenses incurred.

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The Office Event, LLC does not issue refunds for approved deliverables, completed consultations, completed services, third-party fees, or client delays.

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Partnership Terms

The Office Event, LLC may collaborate with venues, vendors, consultants, creatives, organizations, business associations, nonprofits, and service providers when the collaboration supports event management, communications, marketing, branding, or stakeholder engagement.

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Partnership opportunities are reviewed on a case-by-case basis and do not guarantee approval, referral, exclusivity, revenue sharing, or ongoing collaboration.

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Any formal partnership, sponsorship, referral agreement, vendor relationship, or co-branded service must be confirmed in writing.

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Referral, Vendor, and Third-Party Relationships

The Office Event, LLC may recommend or coordinate with third-party vendors or service providers when appropriate for a client project.

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Unless otherwise stated in writing, third-party vendors are independent businesses and are not employees, agents, or representatives of The Office Event, LLC.

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Clients are responsible for reviewing vendor contracts, pricing, policies, payment terms, insurance requirements, cancellation terms, and service expectations before approval.

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The Office Event, LLC is not responsible for vendor delays, errors, cancellations, pricing changes, service failures, damages, or third-party disputes.

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No Partnership Guarantee

Use of the words “partner,” “partnership,” “collaboration,” or “preferred vendor” does not automatically create a legal partnership, joint venture, employment relationship, agency relationship, or ownership interest between The Office Event, LLC and any third party.

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All formal partnership arrangements must be documented in a written agreement signed or accepted by the parties involved.

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Contact Information

For questions about payments, billing, invoices, or partnership opportunities, please contact:

The Office Event, LLC
Email: Growth@TheOfficeEventLLC.com
Phone: (602) 727-3563
Mesa, Arizona
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